CoreLink Consulting delivers full desktop support services to help clients improve network performance and reduce their costs of ownership. Our services are built with structured, yet flexible methodologies that help organizations manage users and configurations efficiently. CoreLink Consulting’s end user technology services include software build/integrate to support client/server computing, process automation, and fault/performance monitoring. CoreLink’s mission is to improve the overall productivity and satisfaction of end users. We provide responsive, seamless and high quality support services by working collaboratively with inter-dependent teams. Our goal is to improve the efficiency of all stages of application lifecycle � from vision development to implementation to maintenance and improvement.

Our End User Technology Support Service goals are as follows:

  • Provide focused, timely and relevant support in the effective use of current and emerging technologies.
  • Provide effective communication that keeps the right people informed with the right information at the right time.
  • Promote the efficient and cost-effective procurement, management and distribution of technology.
  • Secure end-user technologies to make them safe for use while not unnecessarily limiting their usability.
  • Expose users to empowering technologies.
  • Commit to an ever-improving understanding of user needs, a willingness to be properly influenced by these needs, and an active effort to change to meet these needs.
  • Reduce the complexity of IT services management.

Our key End-User Technology Management Services include:

Tier 1 Support/IT Help Desk

  • Service Desk Support.
  • Remote user administration.
  • Desktop support.
  • Incident Management.
  • Event Management.

Tier 2 Hardware Services

  • Restore and Breakfix.
  • Technology Rollout.
  • Remote OS Patch Support.
  • 24x7x365 Production Support.
  • Enterprise Security Monitoring and Response.

Tier 3 Application and Database Management

  • Software installation, upgrades and patching.
  • Application capacity planning and performance management.
  • Application backups and recoveries.
  • Configuration and Asset Management.
  • Performance tuning and monitoring.